FAQ
FREQUENTLY ASKED QUESTIONS
SIZING & FIT
What sizes do your gloves come in?
Our gloves are available in sizes 7 to 10, corresponding to S, M, L and XL. Use the guide below to find your fit:
| Size | 7 | 8 | 9 | 10 |
|---|---|---|---|---|
| EU | S | M | L | XL |
To measure your hand, wrap a tape measure around the widest part of your palm (excluding your thumb). Match the measurement in centimetres to the size above. For detailed measurements or fit advice for specific applications, please contact us — we're happy to help.
Do your gloves fit both left and right hands?
Do your gloves fit both left and right hands? All gloves are sold as a pair. Our food application gloves (DCR600SW) are ambidextrous and can be worn on either hand. Other gloves in our range are handed — please check the individual product page for details.
PRODUCTS & CERTIFICATIONS
Are your gloves EN388 certified?
Yes. All Dong Hwa IND UK gloves are tested and certified to EN388, the European standard for protective gloves against mechanical risks. Each product page displays the full EN388 performance rating — including abrasion, cut, tear, and puncture resistance scores.
Which industries are your gloves suitable for?
Our gloves are used across a wide range of industries, including construction, manufacturing, logistics and warehousing, food processing, meat and fish handling, engineering, automotive, agriculture, and general handling. If you're unsure which glove is right for your application, contact us and we'll recommend the best option.
What is the difference between your product ranges?
- NitraFlex™ (DH8230MF) — multipurpose nitrile-coated glove for general handling, assembly, and light industrial use
- FlexoGrip™ CR (DDT218) — cut-resistant glove using Dyneema® fibre, ideal for sharp-edge handling in manufacturing and construction
- FlexoGrip™ CR Food (DCR600SW) — cut-resistant glove certified for food contact, suitable for meat processing, catering, and food production
ORDERING & MINIMUM ORDER QUANTITY
Is there a minimum order quantity?
Yes. Our minimum order quantity is 10 pairs per order. Gloves are available as a Single Pair or as a Case of 10 Pairs.
Can I order in bulk or as a trade buyer?
Yes. We supply businesses, distributors, and trade buyers across the UK. For bulk pricing, pallet orders, or bespoke requirements, please visit our Trade Enquiries page.
Do you offer product samples?
Please contact us via our Trade Enquiries page to discuss sample requests.
DELIVERY & SHIPPING
Where do you deliver?
We currently deliver to addresses within the United Kingdom only — England, Scotland, Wales, and Northern Ireland. We do not ship internationally at this time.
How much does delivery cost?
- Standard Delivery: £2.95 (2–4 working days)
- Free Standard Delivery on orders of £100 or more
- Express Delivery: £4.99 (next working day when ordered before 1pm, Monday–Thursday)
How quickly will my order be dispatched?
Orders are picked and dispatched within 1–2 working days of payment being received.
RETURNS & REFUNDS
What is your returns policy?
Consumers have the right to cancel within 14 days of receiving their order under the Consumer Contracts Regulations 2013. Please see our Returns & Refunds Policy for full details.
What if my gloves arrive faulty or damaged?
Contact us within 30 days of delivery with your order number and photos. We will arrange a replacement or full refund at no cost to you. Under the Consumer Rights Act 2015, return postage for faulty goods is covered by us.
SAFETY & PPE COMPLIANCE
Can I use your gloves as PPE in my workplace?
Yes. Our gloves are personal protective equipment (PPE) and carry CE marking in accordance with applicable standards. It is your responsibility to carry out a suitable risk assessment and select the appropriate glove for the hazards present. We can provide Technical Data Sheets and Declarations of Conformity on request.
How do I care for my gloves?
Gloves are consumable items. Inspect before each use and replace when damaged or worn. Washing or modifying a glove may reduce its protective performance and may mean the EN388 certification no longer applies.
CONTACT
I can't find the answer I'm looking for.
Contact us at our Contact page or via Trade Enquiries and we'll get back to you within one working day.